Free shipping on orders above 250 USD

FAQs

Create and Manage an Account

Registering is very easy, just click on ‘Account’ button at the top right of the page and select ‘Register’ button. Registration is not required to explore and shop the site. Creating an account gives you access to some benefits: Check out faster - Access your order history - Track new orders

Forget Your Password?

Simply go to ‘Login’ page and click ‘Forget Password’ button. Fill in your email to request a new password. Click Forget Password and we’ll send you email to verify your email address and for you to change your password.


Do I have to select my country when shopping on Moon River™ site?

Moon River™ regulated the website is to consider your specific country’s local terms and conditions including policies, prices, delivery costs and currencies.

What items cannot be returned?

• Items that have been soiled, damaged, worn, altered, washed, or allegedly used according to the judgment of our quality control department.

• Gift Cards (cannot be returned or redeemed for cash).

Are Moon River™ online products look accurate?

Moon River™ strived to improve the accuracy of product images and colors to its best, that’s why we took many pictures for every single item. However, the colors depend on your computer monitor, we cannot guarantee the accuracy level on every monitor.

How many of single product can I purchase?

Moon River™ online sells only to consumers. We don’t sell to wholesalers and resellers.

What currencies are supported?

All currencies in the drop-down menu in the top left corner. You will be charged in the currency of your selected country at checkout. Moon River™ is not responsible for any currency fees charged by banks.


Will you share my information with third parties?

Moon River™ takes your data information very seriously. If needed your information will only be shared by third parties who abide by applicable data protection legislation. Please read our Privacy Policy for full information.

Are my personal and payment information safe?

Your personal and payment information on Moon River™ site are safe. We use Secure Socket Layer technology. SSL technology is an encryption tool that provides security during transmitting information over the internet. To ensure the highest possible security and service Moon River™ has partnered with STRIPE a leading provider of credit card services. All your financial details will be received and handled by STRIPE secure servers.

Have we answered your question?

If not, please contact customer[email protected], or select the most relevant page below.